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Team Leader

Location: Hemel Hempstead
Salary: £25,000 per Year
Ref: 17674
Type: Permanent
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In this city central location, you will be rewarded with reward schemes and discounts as well as promotional opportunities within a large organisation that ensures it’s staff are completely focused on customers which need to come from managers.

As Team Leader, your responsibility will be towards the delivery and performance of your team working as the manager throughout differing shift patterns. You will be the manager of motivation and morale through the delivery of constant coaching, training and development. You will be completing regular 1-1’s, monitor and analysing score results and KPI’s. You will often be problem-solving as an independent decision maker all while ensuring that your passion is evident to all.

You will be an experienced Team Leader with an understanding of being a manager of sales through service. You will be a motivated individual who thrives on coaching, developing and creating an outstanding team both on results and passion within a contact centre environment. You will have a desire to grow your own career and be focused on your own development also.

Offering a basic salary of £25,000 per annum, plus bonus, you will be a manager working full-time rotational shifts between 9:00am - 8pm Monday to Sunday (One day of weekend with a day off in the week). You will be a committed Team Leader able to work overtime during peak seasons and for this, you will be rewarded with time off in lieu which can be taken during the Christmas period!

This is an opportunity to join a well-known company where the customers are at the core of everything. The business works hard to inspire teams to be the best they can be, they celebrate the team and individual successes and share best practices to develop across all departments which need to be shared by the Team Leader.

Please note, clicking apply will open an email to attach your CV to. Should an email not open, please contact directly via the email below.

Contact: tristan.law@ldrc.co.uk, 01536 739155